By installing, registering for, or using MeNext, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Application.
1. Information We Collect
A. Information You Provide to Us
- Account Information: When you register or log in, we collect your name, email address, phone number, and organization/business details.
- Customer & Contact Data: Contacts, phone numbers, customer names, tags, and custom attributes you import, create, or manage within the CRM.
- Communications & Messages: Content of messages, conversation notes, broadcast templates, and customer interactions sent or received via WhatsApp through the app.
- Media Files: Images, documents, videos, and voice notes that you choose to capture, record, or upload to send to customers in chats.
B. Information Collected Automatically
- Device Information: Device model, operating system version, unique device identifiers, and network information.
- Push Notification Tokens: Firebase Cloud Messaging (FCM) registration tokens used solely to deliver real-time push notifications to your device when new messages or leads arrive.
- Log and Usage Data: Access logs, timestamps, error logs, and performance metrics to ensure stability and diagnose technical issues.
2. Device Permissions We Request
The MeNext Application requests access to specific device capabilities only when necessary to perform its core CRM and messaging functions:
| Permission | Purpose & Operational Usage |
|---|---|
| Required to communicate with our secure backend APIs, sync real-time chat data, and authenticate users. | |
| Required on Android 13+ to send you push alerts when customers send new WhatsApp messages or when workflow tasks trigger. | |
| Used exclusively when you choose to capture and send a photo directly within a customer conversation or update a profile image. | |
| Used only when you choose to record and send voice messages to customers within the chat interface. | |
| Used to allow you to select and attach existing photos, videos, and audio files from your gallery to customer conversations. |
You can grant or revoke these permissions at any time through your device’s operating system settings. Revoking certain permissions may limit related features (such as attaching media or receiving push notifications).
3. How We Use Your Information
We use the collected information for the following legitimate business purposes:
- Core Service Delivery: To provide, operate, and maintain the WhatsApp CRM, shared team inbox, lead pipelines, and automation flows.
- Real-Time Notifications: To deliver timely alerts for incoming customer inquiries and assignments via Firebase Cloud Messaging.
- Customer Support: To diagnose technical bugs, resolve crashes, and assist you with support inquiries.
- Account Security: To verify user credentials, maintain authenticated sessions, and prevent fraud or unauthorized access.
- Compliance: To comply with applicable laws, regulations, and Meta/WhatsApp Business Solution Terms.
4. Third-Party Services & Data Sharing
We do not sell, rent, or trade your personal data or your customer data to third parties. We share data only with trusted service providers essential to operating our Application under strict confidentiality obligations:
Supabase
Cloud database and authentication infrastructure used to securely store account credentials and CRM records under PostgreSQL Row-Level Security.
Google Firebase (FCM)
Push notification gateway (HTTP v1) used solely to deliver real-time alerts to your mobile and desktop devices.
Meta Platforms (WhatsApp API)
Official WhatsApp Business Cloud APIs used to send and receive WhatsApp messages on behalf of your connected business number.
Each of these third parties processes data in accordance with their respective privacy policies and industry-standard security frameworks.
5. Data Security
We implement appropriate technical, administrative, and physical security measures to protect your data against unauthorized access, alteration, disclosure, or destruction:
- All data transmitted between the Application, backend servers, and third-party APIs is encrypted using industry-standard TLS/HTTPS protocols.
- Authentication tokens and sensitive credentials (WhatsApp tokens, Meta secrets, payment keys, AI provider keys) are encrypted using AES-256-GCM symmetric encryption.
- Access to production databases is strictly restricted to authorized personnel under zero-trust operational protocols.
6. Data Retention and Account Deletion
Retention: We retain your account and CRM data for as long as your account remains active or as needed to provide you with the services.
Account & Data Deletion (Google Play Compliance)
In compliance with Google Play Developer policies, you have the right to request deletion of your account and all associated personal data at any time:
• Navigate to Settings > Account > Delete Account within the app, or
• Send an email to our data privacy team at privacy@doonext.com.
Upon receiving your verified request, we will permanently delete or anonymize your personal information within 30 days, except where retention is required by law.
7. Children’s Privacy
MeNext is an enterprise and business-to-business (B2B) CRM tool. It is not intended for use by children under the age of 13 (or under 16 in the European Economic Area). We do not knowingly collect personal information from children. If we discover that a child has provided us with personal information, we will delete it promptly.
8. International Data Transfers
Your information may be transferred to and maintained on servers located outside of your state, province, or country where data protection laws may differ. By using MeNext, you consent to the transfer of your data to facilities in which our cloud infrastructure operates.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically for any updates. Continued use of the Application after changes constitute acceptance of the revised policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your data privacy rights, please contact us:
- Company / Product: MeNext (Doonext)
- Email: support@doonext.com / privacy@doonext.com
- Website: https://doonext.com